As stated on our home
page, the Mission of APITA is to foster growth of the
Interline distribution network by providing our clients,
the airline employees and their families, a positive
travel experience with a high level of value and
integrity, while strengthening our industry’s roll as
a strategic and integral part of our supplier’s
business environment.
APITA’s
Code of Ethics and strong By-laws below
highlight the high standards, professionalism and
integrity required to be an accepted member of APITA, so
the traveling Interliner can always be assured of a
positive travel experience.
CODE
OF ETHICS
In
order to assist in providing the traveling Interliner
the highest quality travel experience, and to promote
the most efficient relationship with other APITA members
and travel suppliers, each APITA member, through its
membership, agrees to the following Code of Ethics.
RELATIONS
BETWEEN APITA MEMBERS AND THE TRAVELING INTERLINER
When
dealing with the public, it is the duty of APITA
members to;
(a) train
and inform sales staff on all phases of travel which
they offer to the traveling Interliner in order to
provide the most professional travel advice, and to
secure the most appropriate available travel services
(b)
make every effort to ensure that accurate information is
provided to enable their clients to exercise an informed
judgment in making their choice of travel services;
(c)
advise clients of the necessary passport and visa
requirements for the journey to be undertaken
(d)
at the time of initial payment for any booking, advise
their clients of the existence and amount of any known
cancellation fee, revision fee, supplier service charge
or administration charges and, where available inform
clients of existence of cancellation protection and/or
insurance;
(e)
ensure that all travel and other documents are checked
before delivering them to their clients and that any
points requiring clarification are explained to their
clients
(f)
refrain from disparaging the business practices of
another member, transaction or service, and render any
opinion with strict professional integrity and courtesy;
(g)
refrain from carrying on business under a name and style
or in a fashion that is intended to or is likely to or
does, in fact, confuse the public or the industry as to
the indemnity, association, affiliation, or qualities of
that member. BACK
RELATIONS
BETWEEN APITA MEMBERS
When
dealing with another APITA member and/or travel
suppliers, it is the duty of members to;
(a)
comply with all reasonable published rules and
regulations of suppliers or licensed associations;
(b)
allow APITA members an opportunity to make full
investigations of any complaint, grievances, claims and
refunds due within thirty days of notifications, or
provide written reason for any further delay to
APITA’s Board of Directors.
(c) refrain from taking advantage of the former
affiliation of a new employee through the use of
unauthorized lists or records which may accompany the
employee, including bookings made prior to transfer.
(d)
refrain from unfairly infringing upon the business
practices of another member.
(e)
strictly adhere to all vendor contracts
and requirements
(f)
commit to develop, institute, and monitor an internal
system to verify employee eligibility status for every
reservation made.
(g) will respect the confidential
relationship between individual association members
and refrain from the dissemination of any malicious
information concerning other interline agencies, whether
or not they are APITA members.
(h)
will not obtain or attempt to obtain client lists or
other confidential information from an employee's former
employer.
(i) strive
to continually improve professional competence and
ability through education and professional information
exchanges.
(j) strive
to reach the highest levels of honor and integrity
in all business relationships, bearing in mind that the
respect and confidence of the Pass Bureaus and
individual airline employees is paramount. BACK
BY-LAWS
