Instructions For Flight Listing

Avianca (AV)

The employee is responsible for ensuring that any of his/her eligible nominees traveling under Staff Travel agreements are aware of all the requirements that apply to standby travel. Any reference to employee below shall be deemed to include eligible nominees where applicable. Employees are responsible for checking embargoes before travel. Issuance of a ticket and/or creation of a listing do not guarantee that an embargo does not exist.

Contact Details

Embargoes

No embargoes at present.

Flights included or excluded

Excluded are all codeshare flights (flight numbers range 6000-6999).
Included are all flights operated by SAM (MM), 100% owned subsidiary of AVIANCA.

Flight listing policy and procedures

Policy
Listing is recommended, especially for international flights.

Procedures
You can email atarifas@avianca.com for listing. Please indicate desired route, date, flight number and fare basis of your ticket.

Baggage

Checked baggage
Domestic flights within Colombia: 20 Kg. No baggage allowed fro infants.
Flights between Colombia and AUA, CUR, SAO, RIO, SJO, GYE, PTY*, LIM, UIO, CCS, PUJ : 30 Kg. For infants 10 Kg.
Flights between Colombia and BUE, SCL, FLL, NYC, MIA, LAX, MEX : Piece concept. 2 pieces of baggage of 32 Kg/70 Lb each. The sum of its three dimensions (length, height, width) must not exceed: 158 cm/62". For infants 1 piece of 10 Kg.
Flights between NYC and PEI or between NYC and BAQ : 2 pieces of baggage of 25 Kg in total. For infants 1 piece of 10 Kg.
Flights between Spain and Colombia : 40 Kg. For infants 10 Kg.
Cabin baggage
One piece weighting maximum 10Kg/22Lb. The sum of its three dimensions (length, height, width) must not exceed: 115 cm/45".

Conditions

Boarding
Boarding priority for standby ZED tickets on AV/MM flights is SA24.
Boarding priority for confirmed ZED tickets on AV/MM flights is PP16. Booking class for ZED confirmed (if allowed in the bilateral concurrence) is ‘U’.
You may mention the corresponding priority when listing or booking for a flight.

Check-in time.
Domestic flights : 1 hour prior to flight time
International flights originating to/from USA : 3 hours prior to flight time
All other International flights : 2 hours prior to flight time.

Dress code

No information given

Useful extra information

Local AVIANCA/SAM (AV/MM) call centres:
COLOMBIA:
Barranquilla                           330 2255
Bogota                                 401 3434
Bucaramanga                        630 3434
Cali                                      321 3434
Medell                                  444 3434
Pereira                                 316 8888
Other Colombian cities          01 8000 123434
From local mobile phones      #434
Venezuela                            0800 1005022
Peru                                     0800 51936
USA, Canada, Puerto Rico    1800 284 2622
Chile                                    0800 365 022